Refunds and cancellations

If there is a problem with your order, contact support@littlemotifs.com with your Payhip order reference and a description. Do not send card details or passwords.

Missing, defective or incorrect files

Tell us if your ZIP is corrupt, files are missing, the contents differ from the product description, or access fails. We will investigate and offer the remedy required by applicable law, which may include supplying or correcting the files, a price reduction or a refund. Report duplicate charges so we can investigate and correct them. Statutory rights are not subject to an arbitrary 14-day reporting limit.

Withdrawal and change of mind

Where EU consumer withdrawal rights apply, the usual withdrawal period is 14 days from the contract. For paid digital content, that right is lost only when supply begins after your express prior consent and acknowledgement of the loss of the right, and the required contract confirmation has been provided. If these conditions are not met, applicable withdrawal rights remain. Downloading a file does not by itself establish that every condition has been met.

Outside applicable statutory rights, change-of-mind refunds are not automatically offered. Please check the inventory, dimensions, AI-artwork disclosure and license before buying. Nothing here limits remedies for content that is not as described or otherwise fails applicable legal requirements.

How refunds are handled

Approved refunds are processed through the original payment route via Payhip and its payment provider. Processing times depend on the provider and your bank. Contact us if you need help; raising a payment dispute does not automatically cancel your statutory rights.

Updated October 27, 2026 · Contact Little Motifs